Consumer Resources

Plain answers about your roof, your policy and your claim.

Why this exists

Nobody reads a policy

until they need it

By then the decisions that matter have usually already been made. These are the questions homeowners ask Jen after a storm, answered before you are standing in the driveway with an adjuster.

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Is this damage even worth claiming?

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The adjuster's number is lower than the estimate. Now what?

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What does my deductible actually work out to?

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Who is this contractor who knocked on my door?

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What am I supposed to photograph, and when?

Video library

Short answers, one question at a time

Most run a few minutes. Start anywhere.

Go deeper

The long answer, in one place

The Silver Lining Insurance Playbook cover

The Silver Lining Insurance Playbook

A plain-English guide to homeowners insurance, claims and protecting your biggest asset, written by someone who has spent years on both sides of a claim. Foreword by Chip Merlin, founder of Merlin Law Group.